A Word (or two) for all of the guests who have stayed, are currently staying, or are thinking about staying @ Hudson*:
I don’t care that you stay here all the time and usually get upgraded for free b/c you think you snorted coke with Ian Schrager one night @ Studio 54. Did you BOOK a suite when you made this reservation? No.
I don’t care that you dad said you could use his credit card. Where’s the billing authorization form? Where’s his written consent to let us charge his account? No, put your cell phone down. Calling him right now and letting me talk to him is not going to help. I need legal paperwork or a card in your own name.
I don’t care that you think the smoking law is stupid. Put your damn cigarette out in this lobby or I’ll have you escorted to the street.
I don’t care that you didn’t budget for a security deposit. It’s a standard procedure at any hotel in Manhattan, or America for matter. How the FUCK are you gonna look at me all incredulously when I inform you of the $150 security deposit. No, you can’t leave me $40. This isn’t Holiday Inn.
I don’t care that you didn’t realize “Standard Double” meant ONE DOUBLE BED and not TWO TWIN BEDS. We offer beds with 2 rooms but they’re a deluxe room type and so it’s gonna cost more. No, I’m not going to give you a 2nd room for free or at a discount rate just b/c you misunderstood.
I don’t care that you have never seen a room that small before. You booked through Expedia.com and paid $95 for a boutique hotel room in Manhattan — did you really think it was gonna be a big room? Honestly. Did you REALLY think you’d bargained us out by going through the web? Maybe you could take all that extra money you saved on a big hotel room and go buy a shit from somebody, cuz I don’t have one to give.
I don’t care that you had to wait in line 20 minutes to check-in. That just means that I’ve been WORKING for 20 minutes and now I have to deal with you.
I don’t care that you just asked to speak to my manager. It doesn’t scare me or make me nervous. Do you honestly think he’s going to side with you and say that I suck and give you everything that I just said you can’t have for free? I work with this guy 40hrs a week, and he’s seeing you for about 5 minutes… who do you think is gonna win here? Hint: won’t be you.
I don’t care that you couldn’t get 20 of your friends into the Hudson Bar with you. I don’t work at the bar and so no, I can’t get them in for you.
I don’t care that you didn’t realize the long distance international phone calls from your hotel room would be this expensive. Bitch, you called Germany. Damn, right it’s a few hundred dollars. The per minute charges are posted right next to the phone, so unless you’re Helen Keller there’t no reason not to know that. Besides, everybody knows that hotel phone calls and minibar items are the priciest ones out there. You make me sick.
And also:
I’m sorry that you thought we had an olympic sized swimming pool on the roof and chose us over other hotels just for that reason. We also don’t have a 2-level spa, boxing rings, high speed internet connections that work, an indoor archery court, a ballroom, or any of the other things it says on our website. Our Sales Dept is a little overzealous and they like to make-believe that we’ve got projects in developement (truth is, I have been here over a year and ain’t never seen a construction crew). There’s a cool bar though.
I’m sorry that a manager has not called you back. I’m still trying to find one too.
I’m sorry that you brought your kids to this hotel. I know we advertise to be kid-friendly, but in truth, all anyone is going to do is hand your kid a little cap that says HUDSON on it and then you’re on your own. We don’t actually have any games for them to play and the only garden/park areas that they’d enjoy? are the smoking sections of the hotel. Have fun cramming the baby stroller and crib into that tiny room.
I’m sorry that you’re travel agency lied to you and let you think you had a myriad of options as far as room types were concerned. You’re just getting a standard room, it’s all their contract allows them to book with us.
I’m sorry that the pipes in your room were banging all night. Yes, I know it sounds like a hammer against concrete. Ian Schrager decided that nobody cares about renovating plumbing in a 200yr old bldg, and just slapped some funky design over it. And no, we’re not really looking into getting it fixed. Help yourself to the earplus in the minibar tho, which you will be charged for.
I’m sorry that you had to wait 2hrs for new towels. You’re better off just bring some with you from home next time.
I’m sorry that we’re sending you away to another hotel due to a hotel overbooking. We’re used to about 20 people not showing up every night, so we OVERSELL the hotel by 25 just to make sure we get as much money as we can. We don’t like to think that sometimes, some nights, just maybe, EVERYONE will show up to check-in afterall. I know that you booked this reservation months ago and flew all the way from Russia to be here for your much-anticipated New York City vacation, but tough luck. I wish you well on getting another room somewhere else, especially since you PRE-PAID this reservation and will not be refunded.
I’m sorry that the person you spoke to this morning isn’t here this evening and failed to note your account regarding that free upgrade you discussed. I can still get you a bigger room but I’m gonna charge your ass.
I’m sorry that you’re room wasn’t ready at the time that we advertise it will be. The hotel chooses to put rooms out of order so we can just go by the In-House Inventory and LOOK like we’re all sold out (cuz corporate likes that). So even tho I have a ton of clean rooms avail, they’re techincally marked Out of Order and you’ll have to wait for our slowass Housekeeping Dept. to clean a new room. Yeah, I know.
I’m sorry that it took an hour to get your luggage up to you. No clue what took so long, maybe it was the fact that the hotel is full of secret little cracks and crevices that our bellstaff can dissappear into for quick little powernaps. Oh and no, I can’t have them leave the bags in your room if you’re leaving for a few hours (cuz we already made you late for your appointmen). Our bellman don’t like to leave bags in your room w/o you there b/c then they don’t get tipped.
I’m sorry that we neglected to inform you of the film shoot going on in our lobby today. Yeah, it’s gonna be all day so can you just take the service entrance? Thanks. The hotel would rather deal with a bunch of pissed off people who couldn’t check-in or visit any of our bars due to the production, than make the effort to keep you informed and risk losing your money (not your loyalty, just your money).
I’m sorry that we gave away you’re room to someone else who got here first. Yes, even tho you booked this 7 months ago and have a confirmation number and called ahead to verify that it would be ready and let us know you’d be late. You see, in the end, in the dizzying rush of the crazy afternoon check-in process, no one really follows any procedure and it’s pretty much a free-for-all. Survival of the promptest; he who’s here first will get the room. So you’re getting downgraded tonight. Ok?
I’m sorry. But I don’t care. Brutal honesty is best.
Sincerely,
Spriteboy
*the views expressed on this page are mine and only mine, they do not reflect the attitudes or services of Ian Schrager or his hotels. Heh, right.